Customers sometimes ask us: Where did you train? How come you knew it would work? What is the science behind the magic?
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Our secret sauce
There is no simple answer. At Quilombo we have a mix of trainings and expertise in our team. An architect, an expert in expedition, distribution and transports and a philologist sure provide different angles when clients ask us to consider delicate matters. As a matter of fact, when it comes to (internal) communication, language matters (the expertise of a philologist comes in handy here), it’s about building relations (an architect is used to think in structures and acquainted with the process of building things) and eventually the message needs to be delivered (expedition and transport, well that’s useful to reflect on the practicalities of the delivery).
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None the less...
Of course, every project allows a learning curve. So we always take some time to debrief. “What went well? Why? What could have been better? Could potential improvements have outweighed the extra costs/efforts? If yes, let’s include those extras in the best practices.”
And last but not least: we know we know little. So we’re always open and eager to learn. Learning from our customers, following courses, or reading books. Authors we can recommend are R. Cialdini, J. Medina, J. Luyendijk, Y. N. Harari, R. Bregman, Diderot, E. Galeano, C. Foster, B. Perry & M. Szalavitz, O. Sacks, A. Maalouf, R. Dobelli, H. McLeod, G. Lois, A. Bourdrez, C. Voss, N. Duarte, E. Meyer, …
In the coming months, our blog will feature recommendations for several books that have provided us with profound insights, and we're confident they will prove equally beneficial for you.
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The Corporate Tribe
The first book we would like to present here is The Corporate Tribe, by Danielle Braun & Jitske Kramer. An anthropologist approach of HR. And knowing culture eats strategy for breakfast, this book is, as far as we’re concerned, a must read for anyone involved in HR.
Understanding what culture is, (not an easy task: culture is like sea for a fish; how can a fish understand the sea it swims in?); understanding relations, be it the relation to power inside a culture, or the relations towards the outside (customers, competitors), and the relations towards time and space; understanding how culture can be changed; … on all those matters the book offers phenomenal insights and practical guidelines. Don’t take our word for it: read it!
